Product delivery transformation for growth and scale

OLA IS INDIA’S FASTEST GROWING RIDE HAILING PLATFORM

+ Organisation redesign for customer experience and brand assurance
+ Establishing processes, practices and governance mechanisms for delivery assurance
+ Delivery model optimisation through design of best practices for product delivery
+ Designing programme and product architecture to deliver on business objectives

Ola (ANI Technologies) is an Indian ride-sharing company with presence across 250+ cities in India, Australia, New Zealand, and the UK. Every day, a billion rides are taken by Ola customers served by more than 1.5 million driver-partners. Building a platform at this scale requires enabling a high-velocity and robust product development environment. Ola invited ScaleFactor to establish strong product engineering practices and build capabilities and capacity within the organisation to deliver future growth and scale.

ScaleFactor leveraged behavioural insights from cross-functional teams to implement agile practices in product development. ScaleFactor carried out a thorough assessment of engineering teams, employee experience, and culture, and designed a cohort-based program to drive agile transformation, established practices and rituals, processes and tools, and provided recommendations around building a high performing product management and engineering organisation.

The trifecta of embedding practices, building a strong governance mechanism, and enabling a strong people organisation worked for Ola. It enabled consistent, high quality, and timely delivery to make the teams scale and future-ready.

ScaleFactor’s engagement with Ola around product delivery transformation was critical in enabling smooth functioning of the product management, the tech delivery teams and operations in order to realize business partner goals and a better customer & driver partner experience.